Bar, Wine and Salon Services
A 15% charge is automatically added to your on-board account. This is shared amongst the beverage staff and their support staff, including cleaners and utility staff. Naturally, you are free to tip any member of the crew over and above these amounts, at your discretion.
Transfer Service
Your fare includes transfers between airports, hotels (if applicable) and ship at the overseas port of embarkation/disembarkation. However, please note that Queen Mary 2 one way transatlantic fares do not include transfers in Southampton, New York or Fort Lauderdale.
Pre-voyage hotel
Cunard will fly you to join your voyage on the day of embarkation. However where the included flight timings necessitate a pre-voyage overnight stay, Cunard has included in your voyage fare a deluxe hotel room at the international port of embarkation, for the night prior to your voyage. (Please note this programme does not apply to one way transatlantic fares to and from New York or Fort Lauderdale).
Hotels
Hotel space may be limited during certain major events or holidays and therefore it is recommended that you book early. Rates are subject to change and do not include early check-in. To guarantee this, it is advisable to purchase an additional night prior to arrival. Cunard reserves the right to substitute or add hotels of similar quality when necessary. Hotel options carry the same cancellation terms as a voyage, details of which can be found in the Package Contract.
Voyage-only allowance
Guests who wish to book their air and land arrangements independently should contact our Reservations Department on 0845 071 0013 to request a voyage-only allowance.
International Flight ArrangementsWhere embarkation/disembarkation is at an overseas port, Cunard has included flights to and from London in your fare. Where the sailing time permits and subject to availability, your flights will be arranged for the day of embarkation/disembarkation. Please note that flights back to the UK from the Americas are normally overnight. Should you wish to extend your stay, our Air Department will endeavour to accommodate your personal flight preferences (subject to availability, an extra charge may apply). Transfers and overnight stays at the overseas port of embarkation/ disembarkation will not be included in this case. Please note that if amendments are made after tickets have been issued, a £100 per person administrative fee will be charged plus any charges levied by the airline.
Transatlantic Flight Information
One way Transatlantic Crossings are inclusive of a World Traveller Class transatlantic flight between New York and London Heathrow or Manchester with British Airways or economy from London Gatwick, London Heathrow, Manchester, Glasgow, Edinburgh, Bristol and Birmingham with alternative airlines. Please note, if you choose to deviate from New York to another US gateway a deviation fee will apply - please call our Air Department on 02380 683617 for details. Flight upgrade supplements to World Traveller Plus, World Club and First Class with British Airways are available and can be obtained from our Air Department. Please note Cunard savings do not apply to our upgrade supplements. Upgrades carry the same cancellation and amendment policies as economy flights. All flights are subject to availability and all travel must be completed by 31 January 2010 for guests booking a Transatlantic Crossing in 2009.While Cunard will make every effort to ensure that outbound and inbound flights operate to/from the same UK airport, we regret that we cannot guarantee this.
All Flights - Please note:
a) Airlines reserve the right to refuse travel on medical grounds. You must notify us of any medical conditions or other requirements for airport assistance (only available after check-in) or special arrangements on your flight. You may be required to provide additional information to the airline in order that they can assess your fitness to fly. Please note that several airlines are unable to carry guests who require oxygen during part or all of the flight. Advance arrangements can be made at an additional cost.
b) If you have any dietary requirements including meal requests, please advise us at the time of booking or at least seven days prior to travel. We are unable to guarantee that all requests can be met.
c) Only fully fit and able-bodied guests may occupy exit row seats. These seats may therefore only ever be assigned at the discretion of the airline at check-in.
d) Due to the configuration of the aircraft, it may not be possible to obtain seats together.
e) All flights are non-smoking.
f) Air carriers and flight routings are subject to change and will not necessarily be direct or non-stop.
g) Cunard will determine the city airport i.e for London, either Heathrow or Gatwick may be used. Where a choice of UK departure points is offered, this is subject to availability.
h) Please note that transfers from airport to hotel and ship are not included in the fare if guests choose to fly to the port of embarkation days prior to embarkation or stay after disembarkation.
Non-Smoking Flights and Airports
It is becoming increasingly common for airlines and even some airports to operate a completely non-smoking policy.
Check-in
Please check your ticket details carefully as check-in timings vary by airline and destination.
Baggage Allowances
There is no restriction for reasonable amounts of luggage on board the ship. However, airlines do have baggage restrictions (which vary on scheduled flights, depending on airline and route). Please note, that on UK regional flights the baggage allowance may be less than on international flights.
Excess Baggage
Airlines are increasingly enforcing stricter control over excess baggage. You should be aware that if you exceed the baggage allowance stated on your ticket, an excess baggage charge may be made by the airline at the time of check-in. As electrical appliances are no longer permitted in checked baggage, please remember to place all such items in your hand luggage.
Non-USA Flights
The standard Economy Class allowance is currently 20 kilos of checked baggage per person, British Airways Economy allowance is currently 23 kilos per person. Business Class is 30 kilos each per person and First Class is 40 kilos per person. Guests travelling in Business or First Class with British Airways are permitted to take 3 pieces of checked baggage, up to a maximum of 23 kilos per piece. Please check your ticket prior to departure.
USA Flights
Most airlines are changing the allowance to one piece of 23k for tickets issued from October 2009 so please refer to the airlines website for specific details.
Guests travelling in Business or First Class with British Airways are permitted to take 3 pieces of checked baggage, up to a maximum of 23 kilos per piece. All guests (excluding infants) are allowed to bring a single piece of cabin luggage on board with them, which must not weigh more than 6 kilos. Please check your ticket prior to departure.
Carriage of Animals
We are able to transport your dog or cat on selected Transatlantic Crossings between Southampton and New York on Queen Mary 2 only. Pets are carried in accordance with International Animal transportation regulations and Cunard Line requirements. Kennels are allocated to pets subject to them meeting all health requirements and the availability of the correct sized kennels. For information on how to take your dog or cat on Queen Mary 2 please contact our Reservations Centre on 0845 071 0300.
Cash Declaration
Please note that, as part of the fight against terrorism, international crime and money laundering, EU Regulation (EC) No 1889/2005 requires all passengers entering or leaving the European Union with €10,000 or more in cash (or its equivalent in other currencies or easily convertible assets - e.g. bonds, shares, traveller's cheques etc.) to declare the sum to the customs authorities of the Member State which he/she is entering or leaving. If you are likely to need to make a declaration under this regulation please contact the HM Revenue & Customs National Advice Service on 0845 010 9000 or visit www.hmrc.gov.uk for further information on how to comply.